The challenge, though, is that many of these apps don't work together and small companies lack the resources to integrate this information. Small companies use many cloud services and need to a way to centrally organize data to provide good customer service, said Leyla Seka, senior vice president and general manager of. Called App Hub, the store offers 50 apps from Salesforce partner companies that handle functions including group chat, social monitoring, language translation and e-commerce analytics.Ĭustomer data from these apps can eventually be integrated with via new technology called Canvas, a feature that can lead to better customer service, according to a executive. Users of, Salesforce's cloud-based customer service product for small and medium-size businesses, now have an app store designed just for them.
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